Shipping, Returns & Refunds

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original items included.
 
Please package and return your item to the following address:
 
Advantage Animal Health, Attn: Returns
4561 Iron Works Pike, Suite 154  
Lexington, KY 40511  
United States  
 
Please note: customers will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
Refunds:
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 
 
Exceptions: 
Custom Identification Tags which have already undergone printing and delivery by Allflex USA may not be returned.
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
 
Questions:
If you have any questions concerning our return policy, please contact us to speak with a member of our staff.